TREDDER HELP & SUPPORT
Have a Pre-Sales or Order Related Question?
We are always looking for ways to improve our support and get you answers to your questions. Many of the questions you may have can be quickly answered by taking a look at our FAQ. Questions like shipping rates, delivery times, company policy questions and many others can all be answered here much quicker than any other methods.
Order Status Question?
Do to overwhelming call volume, the easiest and quickest way to get order status information is to send an email to [email protected].
The best way to get in touch with us for answers to pre-sales questions during the business hours of 9 a.m. to 5 p.m. est is to use the live chat, give us a call or submit the form below.
Due to the impact of COVID19, product orders will experience a fulfillment / shipping delay.
In many cases, we are delivering much quicker, but we kindly ask for your patience as some orders will take up to 16 weeks. Please check with your sales representative for specific details.
When your order is ready for delivery you will get an email with the driver’s name and contact information. We are experiencing overwhelming call volume so please email any shipping status inquires to [email protected]. We sincerely appreciate your patience as we work diligently to ship your order in as timely and safe manner as possible.
We will send you an update on your order around 3 weeks post-order. As soon as your order is ready for delivery, we will email you with tracking information. We appreciate your patience during these difficult times. We are working diligently on getting your order shipped out to you as soon as possible. We are experiencing overwhelming call volume so please email any shipping status inquires to [email protected]
Due to the impact of COVID-19, some product orders will experience a fulfillment / shipping delay. We are experiencing overwhelming call volume so please email any shipping status inquires to [email protected]. We sincerely appreciate your patience as we work diligently to ship your order in as timely and safe manner as possible.
FETTLE FITNESS – First check your new products’ availability with our sales team – [email protected] If products are in stock, they can ship within 2-3 weeks; however, some products may take up to 16 weeks due to production and inventory levels.
TROY/VTX/USA usually ship within 2 to 3 weeks if products are in stock. Some exclusions apply based on availability. Feel free to speak to our sales team or email [email protected]
If none of these items fit your particular situation, please email [email protected] with a product name (or SKU number), your city, state, and zip code. The shipping department will email you the driver’s name and phone number as soon as your product is loaded and leaves our warehouse, so that you can begin coordinating your delivery day and time.
On select products we do offer free shipping. For a no hassle shipping quote, please add your desired equipment to the cart and enter your shipping information.